European Academic Research ISSN 2286-4822
ISSN-L 2286-4822
Impact Factor: 3.4546 (UIF)
DRJI Value : 5.9 (B+)
Article Details :
Article Name :
Impact of Positive Emotions on Patient’s Satisfaction
Author Name :
UMM E AIMEN, SAIMA LATIF, HUMAIRA SADDIQUE, ALI WAQAS
Publisher :
Bridge Center
Article URL :
Abstract :
Objectives: As patient interaction with nurses is more than other staff of hospital, therefore it is important to identify the effect of nurse’s positive emotions and negative emotions on patient’s satisfaction .To knowledge that how nurses behavior effect on patients to choose the hospital setting. Methods: Two sections of questionnaire were used one for nurse’s respondents that consist of 6 questions and one for patients that consist of 5 questions, to identify the importance of emotions on the satisfaction. Questionnaire floated by simple random sampling. Data was collected from Jinnah hospital Lahore. Results: Patient satisfaction and nurses’ emotions are significantly correlated to each other. Patients satisfaction were high when nurses showed positive emotions and low when nurses showed negative emotions. Conclusion: Nurses’ emotions have great impact on patients either negative or positive emotions. Positive emotions of nurses help in patient’s satisfaction and in their treatment and chose the hospital setting.
Keywords :
positive, emotions and patients satisfaction
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