Article Details : |
| | Article Name : | | Librarian Services Quality and Student Satisfaction
in University | Author Name : | | MOHAMMED NUHU, ABDULLAHI HASSAN GORONDUTSE, SOLOMON OLUBUNMI
| Publisher : | | Bridge Center | Article URL : | | | Abstract : | | The studies on library user satisfaction have become a topic of
recent debate. The aimed of this paper is to analyse the effects of
library collection, e-resources, and librarian service quality towards
student satisfaction in the University. A sample of 80 were employees
based on probability sampling technique adopted. The data were
obtained from the respondents using a questionnaire. The study used
IBM SPSS Statistics 24 Application software for analysis, descriptive
analysis, reliability analysis, regression analysis, and hypothesis
testing results using. The results and findings shown that librarian
service quality is significantly related to the student satisfaction in the
University. Therefore, the result of this study found that the best
services, physically and technically, provided by the University Library
has been satisfying the customers, which are students of Universities
generally, and especially the students who visit the library. Hence, this
paper recommended that University Library UUM to improve their
performance in order to meet the visitor’s satisfaction, especially in the
area of quality of librarian services. The future researchers employ
other factors besides of library collection, e-resources, and librarian
service quality towards the student satisfaction. | Keywords : | | Student Satisfaction, Library, Service Quality |
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