European Academic Research ISSN 2286-4822
ISSN-L 2286-4822
Impact Factor: 3.4546 (UIF)
DRJI Value : 5.9 (B+)
Article Details :
Article Name :
Developing Patient Satisfaction Structure in Pakistan Health Care Perspective
Author Name :
Fahad Alam, Kamran Khan, Lai Yifei
Publisher :
Bridge Center
Article URL :
Abstract :
Patient satisfaction is the highest priority in health care sectors or hospitals. Specifically, in least developed areas. Consequently a major factors play a crucial part for enhancement. Therefore, the present research explores the influence among innovation, management challenges, culture influence and employee retention on a patient’s satisfaction level in Khyber PakhtunKhwa (KPK), Pakistan. The government influence plays a moderating role in this study. Both primary and secondary data are collected through 225 questionnaires from four district hospitals in Khyber PakhtunKhwa, Pakistan, in 2018. The analysis was carried out by SMART PLS3 and SPSS16, to test the moderating effect between innovation, management challenges, culture influence and employee retention on patient satisfaction with the influence of moderating variable “government”. The finding confirmed that moderating variables play a significant positive influence between innovations, management challenges, culture influence and employee retention on patient satisfaction, the variables help to verify the level of patient satisfaction. Affirmative the approaches produce desirable effects on patient satisfaction. The research revealed that the given approaches are significant triggers for superior practices. This study found that there is a significant relationship which persuade health care organizations.
Keywords :
Patient Satisfaction, Government Influence, Innovation, Management Challenges, Culture Influence, Employees

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