| Article Details : |
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| | | Article Name : | | | Developing Patient Satisfaction Structure in
Pakistan Health Care Perspective | | Author Name : | | | FAHAD ALAM1
MINHAL RAZA, KAMRAN KHAN, LAI YIFEI | | Publisher : | | | Bridge Center | | Article URL : |  | | | Abstract : | | | Patient satisfaction is the highest priority in health care sectors
or hospitals. Specifically, in least developed areas. Consequently a
major factors play a crucial part for enhancement. Therefore, the
present research explores the influence among innovation,
management challenges, culture influence and employee retention on a
patient’s satisfaction level in Khyber PakhtunKhwa (KPK), Pakistan.
The government influence plays a moderating role in this study. Both
primary and secondary data are collected through 225 questionnaires
from four district hospitals in Khyber PakhtunKhwa, Pakistan, in
2018. The analysis was carried out by SMART PLS3 and SPSS16, to
test the moderating effect between innovation, management challenges,
culture influence and employee retention on patient satisfaction with
the influence of moderating variable government. The finding
confirmed that moderating variables play a significant positive
influence between innovations, management challenges, culture
influence and employee retention on patient satisfaction, the variables
help to verify the level of patient satisfaction. Affirmative the approaches produce desirable effects on patient satisfaction. The
research revealed that the given approaches are significant triggers for
superior practices. This study found that there is a significant
relationship which persuade health care organizations. | | Keywords : | | | Patient Satisfaction, Government Influence, Innovation,
Management Challenges, Culture Influence, Employees |
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