Article Details : |
| | Article Name : | | Competencies Management for Creating Effective
Strategies and Control as Factors for Development
of the Municipality of Peja
| Author Name : | | Associate Professor Dr. FARI BUSHI, Associate Professor Dr. MIMOZA ZHUBI, Associate Professor Dr. IDRIZ KOVAÇI, Associate Professor Dr. ALBERTA TAHIRI | Publisher : | | Bridge Center | Article URL : | | | Abstract : | | On the threshold of the new millennium, management
competencies are a key factor for creating effective and attractive hotel
offer for hotels that will be competitive in the international tourism
market. Managers, as holders of the entire process of planning,
organizing, motivating and controlling of hotel activities have been
placed in front of the challenge to productively use their knowledge,
skills, attitudes and experiences in formulating effective development
strategies that will enable realization of the objectives of the hotel.
They meet with new business trends, new knowledge, ideas, and
perfected requirements of existing and potential tourists, their changed
lifestyles and attitudes, the emergence of alternative forms of tourism.
The need of quickly, but effectively decision, underline the importance
of managers.
Proceeding from this, the goal of the paper is through
theoretical and empirical research is to consider the management skills
as a factor for the development of the hotel running of the municipality
of Peja. In addition, by applying the techniques of surveying and depth interview of managers and surveys of employees and hotel guests will
see the positives, but also the shortcomings of the hotel offer in terms of
managerial competence. Based on the findings, recommendations will
be given for improving management competencies and through them
the hotel offer the municipality of Peja.
| Keywords : | | managerial competencies, knowledge, skills, personal
characteristics, innovation, tourism market, hotel offer,
competitiveness, municipality of Peja |
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